Schedule Compliance Checking

Under the mandate of Prop C 2003, RPD evaluates approximately 175 properties each quarter.  As part of that evaluation, every park which has a posted schedule is also checked to see whether staff is present at the park as scheduled.  To accomplish this, the assigned park evaluator is given the scheduled days/times for the park as shown on the previous page.  The evaluator must visit their assigned park during a time that the schedule indicates that maintenance will occur, and their visit must be unannounced.  During this evaluation visit, each evaluator reports simply (“yes” or “no”) whether any gardening or custodial staff were present during the indicated time. All “no” answers are reported to the park manager.

QUARTERLY COMPLIANCE RATES

Once all the checks have been completed, the total number of “yes” answers is divided by the total number of checked sites to compute a “base compliance rate” for the quarter.  This figure represents the percentage of time that RPD staff is able to keep to the posted maintenance schedule.

Like other government and private industry employers, RPD has a legal obligation to provide vacation, legal holidays, floating holidays, sick leave, etc., and this contractual obligation has an impact on schedule compliance.  Indeed, the Controller’s Office anticipates that this “approved leave accounts for 18-20 percent of [RPD] employees’ time” [1] – thus staff will not be available more than 82% of the time.  Because of these excused and expected absences, using only the base compliance rate does not give a true measurement of RPD’s success in managing maintenance schedules.  Dividing the “base compliance rate” by 82% gives an “adjusted compliance rate” which more accurately measures RPD’s success or failure at achieving its posted schedules.

A 100% “adjusted compliance rate” implies that all staff were present as scheduled, taking into account vacation and other leave.  Rates higher than 100% indicate that less than usual leave occurred.  Rates lower than 100% indicate that staff had more absences than can be explained simply by normal vacation and sick leave.  Some part of such lower ratings may be justified due to crew projects, emergencies, covering other employee beats, or handling certain regular responsibilities (such as hauling park debris to a dump) that necessarily involve off-site travel.  Members of the public who become aware of unusual staffing issues or irregularities are encouraged to bring them to the City’s attention.  Please contact the Controller’s Whistleblower hotline at (415) 554-CITY or visit http://www.sfcontroller.org/index.aspx?page=31.

[1]San Francisco City Services Auditor, Park Maintenance Standards Annual Report FY 2010-11, page 23; see also Presidio Trust, Presidio Landscape Maintenance Operating Procedures draft report May 10, 2005, p.7 (“The Presidio Trust uses this number instead of 2,080 hours [(the employed hours)] because [it] takes into account time off by the employee for holidays, vacation and sick leave.”).

The park evaluation database is under construction.  Evaluation results will be posted to this page as soon as rebuilt reports become available.

Fiscal Year (by quarter) Base Compliance Rating Adjusted Compliance Rate
15-16 Q2 46% 57%
15-16 Q1 52% 64%
14-15 Q4 68% 86%
14-15 Q3 53% 71%
14-15 Q2 52% 70%
14-15 Q1 67% 85%
13-14 Q4 58% 76%
13-14 Q3 59% 77%
13-14 Q2 53% 71%
13-14 Q1 58% 76%
12-13 Q4 62% 80%
12-13 Q3 71% 89%
12-13 Q2 82% 100%
12-13 Q1 77% 94%
11-12 Q4 73% 89%
11-12 Q3 * *
11-12 Q2 * *
11-12 Q1 * *
10-11 Q4 69% 84%
10-11 Q3 61% 74%
10-11 Q2 69% 84%
10-11 Q1 79% 96%
09-10 Q4 61% 74%
09-10 Q3 73% 89%
09-10 Q2 67% 82%
09-10 Q1 73% 89%
08-09 Q4 68% 83%
08-09 Q3 81% 99%
08-09 Q2 75% 91%
08-09 Q1 71% 87%
07-08 Q4 67% 78%
07-08 Q3 72% 88%
07-08 Q2 * *
07-08 Q1 54% 66%
06-07 Q4 57% 70%
06-07 Q3 50% 61%
06-07 Q2 55% 67%
06-07 Q1 54% 66%
05-06 Q4 38% 46%

* compliance check not performed due to technical issues with staff scheduling application